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Shaun K

1 reviews | Active since Oct 2019

05 May 2020, 18:36

LTE Data

I have too asked MTN to investigate with no feedback I need MTN to investigate this matter please I ask Supersonic to give me a directors number I phone you guys and them no answer.

Greeting’s Supersonic and MTN

I need the matter investigated urgently and please note that this has been raised on hello peter!

Towards the end of March I had depleted my data I had two option leave it until the 1st of April when my new 60gb kicks in or buy a top up

1. So I bought a top of 100gb and it carried over to the new month of April that would mean 60bg for the month of April and the Rol***** of the 100gb say 90gb was left that would mean 150gb for April. Come end of April I still had plus minus 40gb left. So I never used the 60gb for the month of April. So technically that should have been rolled over to May giving me 120gb. 2. If I had not bought a top up I would wait until the 1st of April for the new month to kick in which is my 60gb and what I don’t use up gets carried over like all other previous months which has been happening. 3. So where does it say in paragraph 1 and 2 I only had 2gb left……. 4. I have been **** to and ********** 5. I have asked for a director – no answer…. 6. Im getting tired of supersonic that they have not even given me a refund when I had problems earlier in the year, just ignored.

Stop lying to me and give me what is due.

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Replies (2)
SK
Shaun K's update07 May 2020, 20:11
Reviewer Update
Greetings MTN and Supersonic

Once again no agent has resolved my problem all the proof is in the pudding if not resolved asap i will ask MTN how to take serious action against you guys....

You stole R700 from me on the 30th March
I bought 100gb your system did not show a roll over but my statement shows clearly i bough

I want my 60gb plus what was left from roll over in by tomorrow morning

plus my refund
SK
Shaun K's update10 May 2020, 12:03
Reviewer Update
Good day MTN and Supersonic As a supersonic client I am not impressed at all with your service of late. Either it changes or we find another route that makes us all happy. Lets start with the proof that I racked up last night and the concerns...... 1. Since ive joined Nightime data never ever carried over. The past few months that Chris gave me last night shows that March and April had 60gb Nightime data but this month shows 120gb Nightime which is very wrong. 2. End of March my my data depleted. 30th March we bought 100gb which reflects on the statement. That was suppose to rol***** into May. It never did. That was a problem from your side.... The data that was suppose to rol***** should have been 91.065 but it didn't 3. The data that I pay for every month the 60gb anytime got used instead of the top up data. 4. Then Ray is rude with me and very abrupt towards the end of the discussion then wastes my time last night and in 2 hours you can't reach anyone to solve a problem.... I don't believe this. 5. I want to know who is Sandra that rep**** to my hello Peter post. 6. The consultant that I spoke to on Friday said that all was updated and resolved but that was a lie and she will be accountable 7. I've made a decision this morning as supersonic wasted my time the whole week and were unprofessional I want what was left from my top which should have been 30gb plus the 60gb anytime data that should not have been touched.... 8. There is a refund request outstanding from Feb or March that has not been resolved So let today this be fixed or I go to MTN direct Shaun
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