KJ
Kobie J
1 reviews | Active since Apr 2010
07 Oct 2015, 12:27
Loyalty Points results in huge Bill!
Logged a call on 2015/10/05 - Ref. # *** regarding Loyalty Points transferred resulted in a Billing of over the R1600.<br> <br> Called 083 1 808 after the 48 hours waiting period and explained all again with mentioning the Ref. #, that is apparently not the correct number, it should be a 56 .... number. <br> <br> Stayed on the line for 22:46 minutes and no response from the call centre person - I can't waste time staying on the line while MTN Call Centre people goes for lunch while on a call and not giving me the reference number.
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MTN South Africa's replyOfficial
10 Oct 2015, 06:54Hello KobieJoost,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease
Kindly note that the me2u transfer service is a charged service, you are not able to transfer the provisioned airtime, therefore it will incur additional charges on your Account Bill when transferring airtime from one number to the other. Transfering of Loyalty points is free and has never been chargeable. I have checked this number *** I cannot see the charge of R1600.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease
Kindly note that the me2u transfer service is a charged service, you are not able to transfer the provisioned airtime, therefore it will incur additional charges on your Account Bill when transferring airtime from one number to the other. Transfering of Loyalty points is free and has never been chargeable. I have checked this number *** I cannot see the charge of R1600.
Warm Regards
Nompumelelo
REQ:***
MTN South Africa's reply10 Oct 2015, 06:54
Official
Hello KobieJoost,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease
Kindly note that the me2u transfer service is a charged service, you are not able to transfer the provisioned airtime, therefore it will incur additional charges on your Account Bill when transferring airtime from one number to the other. Transfering of Loyalty points is free and has never been chargeable. I have checked this number *** I cannot see the charge of R1600.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease
Kindly note that the me2u transfer service is a charged service, you are not able to transfer the provisioned airtime, therefore it will incur additional charges on your Account Bill when transferring airtime from one number to the other. Transfering of Loyalty points is free and has never been chargeable. I have checked this number *** I cannot see the charge of R1600.
Warm Regards
Nompumelelo
REQ:***