SM
Stephen M
1 reviews | Active since Feb 2020
05 Feb 2020, 17:20
Loyalty points a ****
Bought airtime using their so called loyalty points only to be told by their service centre that the airtime can only be used to call other mtn numbers only. When buying data it can be used for anything. Absolute blatant theft. Airtime is airtime. Their should be no restrictions on this. Get your house in order Mtn.
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MTN South Africa's replyOfficial
06 Feb 2020, 07:26Good day Stephen M,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that the MTN to MTN loyalty points bundles are offered due to the call costing MTN lesser to make the interconnect charge.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that the MTN to MTN loyalty points bundles are offered due to the call costing MTN lesser to make the interconnect charge.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply06 Feb 2020, 07:26
Official
Good day Stephen M,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that the MTN to MTN loyalty points bundles are offered due to the call costing MTN lesser to make the interconnect charge.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that the MTN to MTN loyalty points bundles are offered due to the call costing MTN lesser to make the interconnect charge.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,