Loyalty gone to waste

<p>I took my first MTN contract in 2000, I've upgraded my contracts ever since, last month my contract was again due for an upgrade, I got a call from Mtn Direct Telesales telling me about my options to upgrade, I decided to do an upgrade right there but I took a 24 MTH 10G+10G night shift. monthly cost that i signed for was R299 P/M. Earlier last week I received an invoice stating they are going to debit R949 from my account. after numerous calls to MTN their sales people admitted adding another Reccuring 10G contract on my package by mistake, but i can't get MTN to ressolve their mistake as all consultants refuse to reverse and refund me for their mistake, why MTN must I pay for your mistakes??? worse part is I never even used that extra data you added. here are few of the reference numbers I took while chasing after to do your jobs right and stick to the contract terms. ********** 83, ********** 71, today your agent refused to give me a reference and said they'll call me back. please don't make me regret sticking with MTN all along, I am actually feeling stupid for being loyal to MTN all these years if this is how one will be treated. I don't understand why I must be paying for your Agents inability to capture info correctly. you guys have recordings of me taking my contract, listen to it and ressolve this. 17/05/2016 I was talking to Tracy Pillay from MTN Direct Telesales, listen to that.</p>