RP
Rudi P
1 reviews | Active since Apr 2009
04 Mar 2015, 16:26
Loyalty Fee
I had to pay R100 to renew my contract for another 2 years. I'm staying loyal to MTN, but I have to pay to do that. R100 is nothing, but it's not fair?
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Replies (1)
MTN South Africa's replyOfficial
13 Mar 2015, 10:54Hello blikbeker007,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the upgrade fee is a standard business rule and communication was sent to notify our customer.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the upgrade fee is a standard business rule and communication was sent to notify our customer.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply13 Mar 2015, 10:54
Official
Hello blikbeker007,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the upgrade fee is a standard business rule and communication was sent to notify our customer.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the upgrade fee is a standard business rule and communication was sent to notify our customer.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,