AK
Allan K
1 reviews | Active since May 2011
18 Jul 2017, 20:56
Loyalty Airtime Issue
<p>Having logged a call with MTN (reference number SMC/ ********** 1162 [# ********** 7]) on 31 May 2017 via email and, having received feedback from one Thobekile Mkhize that same day, I have been hoping for some resolution to a loyalty airtime problem in which I cannot make use of said airtime which is about to expire.</p> <p> </p> <p>Despite one sided follow-up (from my side) I keep on being told that "they" are still busy with my query and that I will be personally called to provide feedback. Nearly 2 months later and there has been nothing and the airtime in question expires next week.</p> <p> </p> <p>Come on MTN. This is shoddy service.</p> <p>Can somebody please assist.</p>
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Replies (3)
MTN South Africa's replyOfficial
22 Jul 2017, 11:39Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefor we anticipate a resolution of the issue within the shortest period possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply22 Jul 2017, 11:39
Official
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefor we anticipate a resolution of the issue within the shortest period possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
24 Jul 2017, 12:04Good day,
Thank you for taking my call, this matter is currently under investigation.
A call will be made to you with the outcome and resolution.
Regards,
Kabelo Mosimanyane,
Complaints analyst.
Best regards,
MTN South Africa's reply24 Jul 2017, 12:04
Official
Good day,
Thank you for taking my call, this matter is currently under investigation.
A call will be made to you with the outcome and resolution.
Regards,
Kabelo Mosimanyane,
Complaints analyst.
Best regards,
MTN South Africa's replyOfficial
26 Jul 2017, 11:16Good day Allan,
Thank you for taking my call.
My apologies with the service you have received from us thus far and the drag in getting your query resolved.
This service as confirmation that this matter has been resolved. We have deactivated the loyalty Airtime that you could not use and credit you with airtime to the same value.
I completely understand the frustration this has caused and hope we have restored your faith in us.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply26 Jul 2017, 11:16
Official
Good day Allan,
Thank you for taking my call.
My apologies with the service you have received from us thus far and the drag in getting your query resolved.
This service as confirmation that this matter has been resolved. We have deactivated the loyalty Airtime that you could not use and credit you with airtime to the same value.
I completely understand the frustration this has caused and hope we have restored your faith in us.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,