KH
Kamil H
1 reviews | Active since Aug 2016
18 Jan 2018, 11:38
Loyalty
Please note i have been an MTN Customer for more than 10 Years , unfortunately i have had an accident with my phone and the screen is now damaged, so i called MTN to enquire about an upgrade and they enlightened me that my upgrade is only due in April, so i asked if i could please have an early upgrade if possible , there response is no , i have only been an MTN customer for 1 cycle, what nonsense is that , i have been a loyal mtn customer for 10 or more years, after i mentioned that i would rather join Vodacom or Cellc, the gentlemen actually had the audacity to say to me i can join Vodacom or Cellc if i would like to, and no thought to even say , let me escalate this and see what i can do for you, but ill take his advise , Cellc are even willing to pay out my contract, that's Loyalty right there. MTN needs to catch a wake up !!!!!!!!!!!!!!
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Replies (8)0
Replies (8)
MTN South Africa's replyOfficial
18 Jan 2018, 12:04Good day Kamil,
Thank you for your post.
We apologize for the inconveniences that you have to experience as a result of not having a phone. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint.
We have reviewed you profile and the best we can do to assist is an upgrade in March 2018 not April 2018. This is based on your current package and the fact that we see that you are a loyal customer and you always pay on time.
We are sorry that we could not meet your expectation of an immediate upgrade.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply18 Jan 2018, 12:04
Official
Good day Kamil,
Thank you for your post.
We apologize for the inconveniences that you have to experience as a result of not having a phone. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint.
We have reviewed you profile and the best we can do to assist is an upgrade in March 2018 not April 2018. This is based on your current package and the fact that we see that you are a loyal customer and you always pay on time.
We are sorry that we could not meet your expectation of an immediate upgrade.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
KH
Kamil H's updateReviewer Update
18 Jan 2018, 13:14can you rather do FEB 2018
KH
Kamil H's update18 Jan 2018, 13:14
Reviewer Update
can you rather do FEB 2018
KH
Kamil H's updateReviewer Update
28 Feb 2018, 14:00Dear Kabelo Brett Mosimanyane
Please note , i have queried about my upgrade as i wanted to go get my contact renewed on the 1st of March, and the stores sas i can only do so in April, somewhere along the line there is a communication issue.
this is pathetic , now i really feel i should move across to another provider, as per your communication you said i can renew in March, but why has that not been updated onto my profile
KH
Kamil H's update28 Feb 2018, 14:00
Reviewer Update
Dear Kabelo Brett Mosimanyane
Please note , i have queried about my upgrade as i wanted to go get my contact renewed on the 1st of March, and the stores sas i can only do so in April, somewhere along the line there is a communication issue.
this is pathetic , now i really feel i should move across to another provider, as per your communication you said i can renew in March, but why has that not been updated onto my profile
KH
Kamil H's updateReviewer Update
28 Feb 2018, 14:17Dear Kabelo Brett Mosimanyane Please note , i have queried about my upgrade as i wanted to go get my contact renewed on the 1st of March, and the stores sas i can only do so in April, somewhere along the line there is a communication issue. this is pathetic , now i really feel i should move across to another provider, as per your communication you said i can renew in March, but why has that not been updated onto my profile
KH
Kamil H's update28 Feb 2018, 14:17
Reviewer Update
Dear Kabelo Brett Mosimanyane Please note , i have queried about my upgrade as i wanted to go get my contact renewed on the 1st of March, and the stores sas i can only do so in April, somewhere along the line there is a communication issue. this is pathetic , now i really feel i should move across to another provider, as per your communication you said i can renew in March, but why has that not been updated onto my profile
KH
Kamil H's updateReviewer Update
28 Feb 2018, 14:18Dear Kabelo Brett Mosimanyane Please note , i have queried about my upgrade as i wanted to go get my contact renewed on the 1st of March, and the stores said i can only do so in April, somewhere along the line there is a communication issue. this is pathetic , now i really feel i should move across to another provider, as per your communication you said i can renew in March, but why has that not been updated onto my profile
KH
Kamil H's update28 Feb 2018, 14:18
Reviewer Update
Dear Kabelo Brett Mosimanyane Please note , i have queried about my upgrade as i wanted to go get my contact renewed on the 1st of March, and the stores said i can only do so in April, somewhere along the line there is a communication issue. this is pathetic , now i really feel i should move across to another provider, as per your communication you said i can renew in March, but why has that not been updated onto my profile
KH
Kamil H's updateReviewer Update
28 Feb 2018, 14:18Dear Kabelo Brett Mosimanyane Please note , i have queried about my upgrade as i wanted to go get my contact renewed on the 1st of March, and the stores said i can only do so in April, somewhere along the line there is a communication issue. this is pathetic , now i really feel i should move across to another provider, as per your communication you said i can renew in March, but why has that not been updated onto my profile
KH
Kamil H's update28 Feb 2018, 14:18
Reviewer Update
Dear Kabelo Brett Mosimanyane Please note , i have queried about my upgrade as i wanted to go get my contact renewed on the 1st of March, and the stores said i can only do so in April, somewhere along the line there is a communication issue. this is pathetic , now i really feel i should move across to another provider, as per your communication you said i can renew in March, but why has that not been updated onto my profile
KH
Kamil H's updateReviewer Update
28 Feb 2018, 14:18Dear Kabelo Brett Mosimanyane Please note , i have queried about my upgrade as i wanted to go get my contact renewed on the 1st of March, and the stores said i can only do so in April, somewhere along the line there is a communication issue. this is pathetic , now i really feel i should move across to another provider, as per your communication you said i can renew in March, but why has that not been updated onto my profile
KH
Kamil H's update28 Feb 2018, 14:18
Reviewer Update
Dear Kabelo Brett Mosimanyane Please note , i have queried about my upgrade as i wanted to go get my contact renewed on the 1st of March, and the stores said i can only do so in April, somewhere along the line there is a communication issue. this is pathetic , now i really feel i should move across to another provider, as per your communication you said i can renew in March, but why has that not been updated onto my profile
KH
Kamil H's updateReviewer Update
28 Feb 2018, 14:18Dear Kabelo Brett Mosimanyane Please note , i have queried about my upgrade as i wanted to go get my contact renewed on the 1st of March, and the stores said i can only do so in April, somewhere along the line there is a communication issue. this is pathetic , now i really feel i should move across to another provider, as per your communication you said i can renew in March, but why has that not been updated onto my profile
KH
Kamil H's update28 Feb 2018, 14:18
Reviewer Update
Dear Kabelo Brett Mosimanyane Please note , i have queried about my upgrade as i wanted to go get my contact renewed on the 1st of March, and the stores said i can only do so in April, somewhere along the line there is a communication issue. this is pathetic , now i really feel i should move across to another provider, as per your communication you said i can renew in March, but why has that not been updated onto my profile