LR
Lerato R
1 reviews | Active since Jan 2016
17 Jan 2018, 18:38
Loyalty
I have sent mtn an email two weeks ago as I lost my job explaining everything to their billing department and legal department because I didn't want my line to be suspended..... everything was accordingly explained in the email even if I don't get airtime or data I will settle for less until I get a job but my line was suspended today without any notice....how must I get employment with a useless simcard I have been a client for almost 6 years and this is the last year of both my contracts without hesitation am going to cancel mtn and look for better options
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MTN South Africa's replyOfficial
19 Jan 2018, 22:40Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the account is not as yet handed over to the legal department. The account is suspended due to account in arrears.
Payment for R830.00 was received and allocated to the account. Account short paid with R461.30 on the 5-12-2017.
Invoices for December added to the account no payment received for this invoices.
Invoices for January added to the account.
Account balance now R1,385.34.
Payment for R923.32 is required before the lines can be opened.
Payment arrangement was done already to the account, new payment arrangement can only be done in 6 months time.
You are welcome to contact the 808 call center and speak to your credit controller Lesiba Moetjie.
Early termination will apply if you require to cancel the contracts.
Kind Regards,
Alice van der Merwe,
Best regards,
MTN South Africa's reply19 Jan 2018, 22:40
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the account is not as yet handed over to the legal department. The account is suspended due to account in arrears.
Payment for R830.00 was received and allocated to the account. Account short paid with R461.30 on the 5-12-2017.
Invoices for December added to the account no payment received for this invoices.
Invoices for January added to the account.
Account balance now R1,385.34.
Payment for R923.32 is required before the lines can be opened.
Payment arrangement was done already to the account, new payment arrangement can only be done in 6 months time.
You are welcome to contact the 808 call center and speak to your credit controller Lesiba Moetjie.
Early termination will apply if you require to cancel the contracts.
Kind Regards,
Alice van der Merwe,
Best regards,