Loyal Subscriber Left Disappointed by Lack of Black Friday Offer

I've been a loyal subscriber to MTN's Sky Silver package for quite some time now. I've generally been content with the service provided, but I'm deeply disappointed by the lack of a Black Friday upgrade deal for this package. As my contract comes to an end, I discovered that there wasn't any offer available, leaving me facing a substantial increase in my monthly cost from R549 to a staggering R1,096.

This isn't the first time I've encountered this issue. Two years ago, I faced a similar situation where I had to threaten cancellation to secure a reasonable deal. It's disheartening to see that despite being a consistent customer, the same package exclusion occurred during a promotional period. My overall experience with MTN has been satisfactory in terms of service reliability and more especially their data share option, but the lack of consideration for loyal customers during promotional events like Black Friday leaves a bitter taste.