PW
Pieter W
1 reviews | Active since Jul 2018
14 Oct 2019, 09:57
Loyal PAYING Customer.
I have been a customer of MTN for more than 20 ye*****very month i receive my data etc on the 12th and my account is paid on the 15th.The past two months just after the 12th i start getting SMS's & calls stating that i am in arrears with my account and that i must pay immediately.When i contacted them last month the lady confirmed that i pay on the 15th and assured me that i am not in arrears,yet i just received another call.I want this matter sorted out.Focus on those who really does not pay their accounts.
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MTN South Africa's replyOfficial
14 Oct 2019, 22:17Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
The account balance is R 1,505.58.
The account is short paid with R799.38. The full payments is not received.
On the 15-7-2019 the account balance was R18.38.
Invoices for August month added, no payment received, September invoices added no payment added you only start to make payment on the 16-9-2019 payments received late.
You have 21 days from the invoice date to make payments to the account due to cash method. Your invoice date is the 11th so payment need to be made next month by the 1st and in full what is owing to account
.
Kind Regards,
Alice van der Merwe
MTN.
We sincere apologized for any inconvenienced caused to you.
The account balance is R 1,505.58.
The account is short paid with R799.38. The full payments is not received.
On the 15-7-2019 the account balance was R18.38.
Invoices for August month added, no payment received, September invoices added no payment added you only start to make payment on the 16-9-2019 payments received late.
You have 21 days from the invoice date to make payments to the account due to cash method. Your invoice date is the 11th so payment need to be made next month by the 1st and in full what is owing to account
.
Kind Regards,
Alice van der Merwe
MTN.
Best regards,
MTN South Africa's reply14 Oct 2019, 22:17
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
The account balance is R 1,505.58.
The account is short paid with R799.38. The full payments is not received.
On the 15-7-2019 the account balance was R18.38.
Invoices for August month added, no payment received, September invoices added no payment added you only start to make payment on the 16-9-2019 payments received late.
You have 21 days from the invoice date to make payments to the account due to cash method. Your invoice date is the 11th so payment need to be made next month by the 1st and in full what is owing to account
.
Kind Regards,
Alice van der Merwe
MTN.
We sincere apologized for any inconvenienced caused to you.
The account balance is R 1,505.58.
The account is short paid with R799.38. The full payments is not received.
On the 15-7-2019 the account balance was R18.38.
Invoices for August month added, no payment received, September invoices added no payment added you only start to make payment on the 16-9-2019 payments received late.
You have 21 days from the invoice date to make payments to the account due to cash method. Your invoice date is the 11th so payment need to be made next month by the 1st and in full what is owing to account
.
Kind Regards,
Alice van der Merwe
MTN.
Best regards,