IB
Ilana B
1 reviews | Active since Jan 2015
15 Jul 2015, 12:28
Loyal customer threatened
Loyal customer for over 10 years, NEVER MISSED A PAYMENT. My debit order goes off my credit card, which expired. Due to strike I couldn't inform MTN. Finally did but one payment didn't go through. MTN immediately suspended my service, even after paying I was then threatened via sms that they would take legal action.<br> <br> I had dealt with MTN CBD in Johannesburg who assured me that this had been rectified only to be threatened with legal action. I have lost 3 days of business and no one cares. This is not very professional!! I am highly annoyed that they can get away with this.<br> <br> I have sent numerous emails to MTN customer care to assist with this, dealt with Alice. No one even responded!!
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MTN South Africa's replyOfficial
30 Jul 2015, 15:29Hello Plsassist,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the line is active and the suspension was lifted on the 2015-07-15.
Call the centre at 808 and arrange an alternative method of payment.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the line is active and the suspension was lifted on the 2015-07-15.
Call the centre at 808 and arrange an alternative method of payment.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply30 Jul 2015, 15:29
Official
Hello Plsassist,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the line is active and the suspension was lifted on the 2015-07-15.
Call the centre at 808 and arrange an alternative method of payment.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the line is active and the suspension was lifted on the 2015-07-15.
Call the centre at 808 and arrange an alternative method of payment.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***