LOYAL CUSTOMER NO LONGER

I AM AN EXISTING CLIENT FOR MORE THAN 8 YEARS. I HAD A CELLPHONE CONTRACT WHICH I EVENTUALLY UPGRADED TO A DATA PLAN IN AUGUST 2020. I OPTED FOR A 20GB DAY AND 20GB NIGHT PLAN, HOWEVER I AM ONLY RECEIVING 10GB OF DATA FOR BOTH DAY AND NIGHT. A REPRESENTATIVE FROM MTN CALLED ME TO ASK ABOUT MY DATA PACKAGE WHICH I EXPLAINED THAT THIS ISNT THE PACKAGE I OPTED FOR, SO SHE ADVISED ME TO CALL THE MTN HOTLINE AND ASK TO BE TRANSFERRED TO THE RETENTION DEPARTMENT. AFTER SPEAKING TO 3 DIFFERENT PEOPLE REGARDING THE SAME PROBLEM. I WAS TOLD THEY WOULD GET BACK TO ME TO RESOLVE MY ISSUE, HOWEVER NOONE GOT BACK TO ME. THIS IS NOW MORE THAN 6 MONTHS ON THIS NEW CONTRACT. I AM EXTREMELY UPSET WITH THE AFTERSALES SERVICE MTN PROVIDES. I KNOW I AM BOUND BY CONTRACT FOR ANOTHER YEAR, BUT UNFORTUNATELY I WONT BE CONTINUING TAKING ANOTHER PRODUCT WITH MTN DUE TO THIS EXPERIENCE.