Loyal customer extreme dissatisfied

I am beyond frustrated at this point, I am not getting the service for which I am paying for, I have called in more than 60 times at this point and still nobody gets back to me and provides me with updates or to advise what the problem is

There is 1 MTN tower in Malelane so how hard can it be to come out and check this tower to sort out the issue.

I am a loyal customer and have been for years and I pay every month on time but you can not bother to give me the service for which I pay for

In february I had many calls and many promises, 6 months later I am still waiting for someone to get back to me.

Today after not being able to deal with this terrible connection any more I called in again and once again no one gets back to me.

I can not run my business which I just started because the connection is so poor that I can not log into my own website.

Regardless if I am on the uncapped package or on my mobile data it is terrible.

I am within 100m from the tower and my signal is always full bars but no speed, I can not send a whatsapp or do anything

I am locked in with a contract so I cant even cancel this to move to another provider

How is this acceptable that a loyal paying customer that has been with you for years gets absolutely no service. I am being taken for a fool

I want someone to get in touch with me ASAP to explain what the issue is and when it will be fixed, I am tired of this struggle