Loyal clients mean nothing to MTN - 20 years

SERIOUSLY - Clearly my message wasn't read as in one paragraph my contract is cancelled and in the next I get told to visit a store to do my upgrade. Response received (2 Apr 2018, 22:49) Thank you for your post. We sincere apologized for any inconvenience incurred. Kindly be advised the upgrade was not done to the account. The cancellation date is 2018-04-16. MTN Anytime 350. Please visit any MTN store to assist you with the upgrade. Kind Regards, Alice van der Merwwe (Complaints Analyst)

20/3/2018 - MTN Shop dont stick to promotions offered & make you to be the **** I was sent my link for my account and when I accessed my account I saw a promotion for the Samsung S9+ with a free GearPro watch and R500,00 voucher. I immediately placed an order as the advert said the special expires on the 16th March and it was 15th March before 8h00am. When the consultant eventually called me on the 16th after 12h00, I was told sorry I don't qualify as the promotion expired. I questioned how this is possible and how would I know about the Gear watch if the promotion wasn't valid. I then told the lady to cancel my order and I drove to MTN Midrand and with the assistance of the consultant Reedwaan Van Heerden sent a mail through to Retentions, and to Kevin Steeneveld (complaints) and no-one has bothered to get back to me. 20 years I have been with MTN and the last 4 years the service has been appalling. I keep threatening to cancel my contract and each time I give MTN another chance but this is truly the last straw.