Lowest of the low customer service

Mtn home wifi. The customer care is shockingly poor. You cannot get through to them. You ask them a question on fb because that's the only place they seem to reply on and the tell you to send a message on messenger, then try it... I've been on there messenger now 2 hours and no one has assisted me, 2 hours!! They have increased their prices with 2 days prior warning, who does that who goes from R465.00 to R529.00 with 2 days notice to its customers? I give them 1 star because I have to. Very, very poor business ethics and even worse customer service. This treatable being a customer for 4 years.