JH
JAJ H
1 reviews | Active since May 2014
07 Jul 2015, 09:46
Low line speed
During March I complained abou low download speed.<br> I was requierd to complete a questionnair twice. I was called a nunmber of times.<br> Then SILENCE. I am still struggling to make intrenet connection, get dropped, take forever to download.<br> I live in a retirement village with 550 houses, all MTN users have this problem.<br> Surely the problem can be fixed if there is a will to do it?
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Replies (1)
MTN South Africa's replyOfficial
09 Jul 2015, 09:58Hello hoffietjie@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we are experiencing some disruptions in certain areas, however the matter is receiving urgent attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Kind regards
Letumile
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we are experiencing some disruptions in certain areas, however the matter is receiving urgent attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Kind regards
Letumile
REQ:***
Best regards,
MTN South Africa's reply09 Jul 2015, 09:58
Official
Hello hoffietjie@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we are experiencing some disruptions in certain areas, however the matter is receiving urgent attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Kind regards
Letumile
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we are experiencing some disruptions in certain areas, however the matter is receiving urgent attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Kind regards
Letumile
REQ:***
Best regards,