LK
Louis K
1 reviews | Active since Mar 2015
08 Apr 2015, 21:15
low internet speed
Hi <br> <br> Im on a data contract old uncapped package. i know after 3 gig my speed slow down to 0.26mbps that fine.<br> As I'm a gamer speed is a big Factor... so i buy extra data on my other contract sim.<br> for the past month my speed dose not go higher than .20mbps. ( on hsdpa )<br> <br> Im paying for more speed at the moment but not getting it...<br> <br> This is sad as Im a big fan of MTN.
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MTN South Africa's replyOfficial
23 Apr 2015, 11:11Hello flylouis,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that internet speeds can also be affected by the number of people logged on in a specific area at the same time.
However, if you wish, you may check you speed on an on-line website and send us the screen dump as proof, and we will be able to escalate the matter to our Network team to investigate further.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that internet speeds can also be affected by the number of people logged on in a specific area at the same time.
However, if you wish, you may check you speed on an on-line website and send us the screen dump as proof, and we will be able to escalate the matter to our Network team to investigate further.
Regards
Mary
REQ:***
Best regards,
MTN South Africa's reply23 Apr 2015, 11:11
Official
Hello flylouis,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that internet speeds can also be affected by the number of people logged on in a specific area at the same time.
However, if you wish, you may check you speed on an on-line website and send us the screen dump as proof, and we will be able to escalate the matter to our Network team to investigate further.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that internet speeds can also be affected by the number of people logged on in a specific area at the same time.
However, if you wish, you may check you speed on an on-line website and send us the screen dump as proof, and we will be able to escalate the matter to our Network team to investigate further.
Regards
Mary
REQ:***
Best regards,