Low Customer Etiquette from MTN / MONDO

I app**** for a mtn data Sim contract. A few days a consultant called me, confirmed details etc and stated that my device will be delivered within 7days. I also received an order number.

I called mtn, who gave me a back and forth and finally found out that I am supposed to direct my query to Mondo. To my surprise, because nowhere in the mtn website was I informed that a 3rd party will process your application.

I finally got hold of Mondo, who informed me that my application was unsuccessful, I asked why they said that they do not know, however, I must increase my credit with mtn from 0. I am now confused now, because I know I have a good credit score. Dies mtn now use their own credit score to assess customer? I sent an email, only to be informed I didn't meet the minimum requirements.

Now my problem is why did the consultant who assisted me tell me that my device will be delivered in 7 days. Further, why wasn't I informed prior to 7days that my application was unsuccessful.

I use data for work, during this period I could have opted for another network tgat understands customer etiquette. I am highly disappointed in MTN, I have been them for 15 years. However, it seems the service provider they are in business with, Mondo does not understand Customer etiquette.

You do not decline an application and then fail to provide reasons.