1 reviews | Active since Feb 2011
Lovely MTN Direct - super horrible service
MTN DIRECT,I'VE NEVER IN MY LIFE EXPERIENCE SUCH HORRIBLE SERVICE! I REGRET EVERY SECOND WITH YOU AND I WOULD LIKE TO END MY CONTRACT WITH IMMEDIATE EFFECT!! WITH SUCH **** SERVICE, I WONT PAY ANY PENALITY FEES, EVEN IF YOU STAND ON YOUR HEAD! MY REASONS: 1) FIRST WHEN I START MY CONTRACT, FOR THE 1ST 2MONTHS, THEY DONT GIVE ME MY DATA!!2) I PHONE THE CALL CENTRE, AND AFTER ONLY MINIMUM OF 45 MINUTES, SOMEBODY, NOT VERY CLEVER WILL ANSWER!!! YOU CLEARLY DONT TRAIN YOUR PEOPLE! GET SOME BACK BONE AND GET THEM INFORMED!!! 3) CLEVER BRENDA AND KHETAIWE ARGUE WITH ME AND SAID I HAVE RECEIVED MY DATA. AFTER AN HOUR WHEN BRENDA DECIDED TO CHECK ON THE SYSTEM, SHE SAW SHE WAS WRONG AND GAVE ME MY 600MB ALL AT ONCE! 4) AFTER LESS THAN TWO WEEK *****ED MTN DIRECT, TOOK AWAY ALL MY DATA. 5) I PHONED AGAIN THE POOR CALL CENTRE - AFTER 50MIN MPHELA DECIDED TO PICK UP! HERE IS THE REF NR TO OUR CALL ***. HE GAVE HIS WORD+ PROMISED TO CALL BACK AFTER LOOKING INTO THE ISSUE! WELL I ASSUME HE'S DEAD, SINCE HE NEVER CALLED BACK. THATS WHAT I CALL SUPER **** SERVICE! THANKS MPELA. 6) SORRY TO SAY BUT I CALLED AGAIN, SAME STORY, THIS TIME IT WAS PALESA NGOEPE # ***. HOPE U ARE PROUD!!
We are truly are sorry for the breakdown in service and for any inconvenience caused. It was never our intention to have dissatisfied you in any way.
We've made contact with Brenda, she needs to confirm what has been done in terms of the data provisioning that was corrected and then later disappeared.
We can confirm that our call centres are currently experiencing high call volumes and facing industrial action (picketing). We will suggest that you make use of our Live Chat service.
Please click on the link below, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team
We are truly are sorry for the breakdown in service and for any inconvenience caused. It was never our intention to have dissatisfied you in any way.
We've made contact with Brenda, she needs to confirm what has been done in terms of the data provisioning that was corrected and then later disappeared.
We can confirm that our call centres are currently experiencing high call volumes and facing industrial action (picketing). We will suggest that you make use of our Live Chat service.
Please click on the link below, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team