Lousy service provision

Item: MTN South Africa
Rating: 1
Author: Garry M

Despite numerous requests for MTN to check their signal delivery in Alexander Bay, nothing gets done. They are an organization of "yesmen" , pulling the wool over their paying customers eyes by saying they are looking into it, yet do nothing. This is an entire town MTN that rely on your service. Wake up MTN and actually send service technicians here to look into the problem, instead of just mouthing the words

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

27 May 2018, 20:46

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

Kindly contact our coverage department on *** toll-free from MTN number or chargeable from other SP’s numbers, weekdays 08:00 to 17:00.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply27 May 2018, 20:46

Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

Kindly contact our coverage department on *** toll-free from MTN number or chargeable from other SP’s numbers, weekdays 08:00 to 17:00.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

Garry M's updateReviewer Update

28 May 2018, 04:28

This response is precisely what I am complaining about. Like a robot, you faithfully spew out phone numbers and hope that the problem goes away. Well this time it is not going to. The coverage department does nothing. They sate they are "looking into the problem", but do nothing, hoping the complainant will do nothing.

Garry M's update28 May 2018, 04:28

Reviewer Update