Lousy service
<p>I have a problem with my data bundles disappearing and not receiving explanation from MTN. </p> <p>My bundles has disappeared and at 11:07 on 07 November 2016 decided to buy another bundles amounting to R85.00. Just before 14:00 I sent a WhatsApp message and realised that my message didn't go through. I then checked my balance and found out that the balance is zero again.</p> <p> </p> <p>I then called the customer number and spoke to Pulane who then told me to call ********** I then spoke to Sarah who was worst than Pulane. </p> <p> </p> <p>I still don't know what is eating my bundles at such a rate.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per system record, on the 07/11/2016 you had multiple Internet applications running simultaneously, hence the depletion of the data bundles. Please always ensure that you do not have multiple Internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or *** ( from a different service provider) in order to get assistance on how to check and close the multiple applications on the your handset.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per system record, on the 07/11/2016 you had multiple Internet applications running simultaneously, hence the depletion of the data bundles. Please always ensure that you do not have multiple Internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or *** ( from a different service provider) in order to get assistance on how to check and close the multiple applications on the your handset.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,