Lots of talk - zero action

I had a concern and was called by Charles. I had two issues which I indicated needed to be resolved before I got charged for another whole month on my two contracts<br> <br> Needless to say, nothing happened and I have been charged an extra month for both.<br> <br> I phoned on the call centre for 25 minutes. Someone answered but then put the phone down.<br> <br> I tried to call again. I was on music and the extremely irritating, repeated IVR message about 162 for just under 2 hours before I had to hang up.<br> <br> Nothing at all is resolved and I am out of pocket - and the last time I had an issue I had to say goodbye to my cash, so that's a few R100 gone