NA
Nastasha A
1 reviews | Active since Mar 2015
06 Mar 2015, 09:16
LOST/STOEN CELL PHONE
Reported lost/ ****** cell phone on 02.02.2015 to [Email Removed] reference of email #***. MTN requested IMEI, ID No. Make and Model of phone was submitted on 02.02.2015. Therefater called and e-amiled MTN whereby I requested an updated with regards to my issuing of new cellphone (paid insurance on cellphone). I furnished MTN with the case # on 2 occassions. RECEIVED A NEW E-MAIL REF ***3 I called MTN once again on 04.03.2015 and was promsed by a consultant and he promised he will get back to me on 05.03.2015.<br> To date no feedback received from MTN<br> <br> My contact details ***<br> cell ***
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MTN South Africa's replyOfficial
11 Mar 2015, 14:05Hello nastasha adams,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,
MTN South Africa's reply11 Mar 2015, 14:05
Official
Hello nastasha adams,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,