Lost R55 within an hour of not using it.
<p>I'm VERY upset right now. I wonder what gall MTN has to actually ***** my money. That's right, I'm not lying. They STOLE 55 bucks from me for just browsing the internet for an hour. I know, it looks like I'm not making sense. Let me start from the beginning.</p> <p>I recently recharged with R120 airtime. I used R65 to purchase a 1GB Weekly Data Bundle, leaving me with R55 to spare. I used that 1GB bundle for three days until it amounted to just 200MB. I still had data left. It was not a mistake on my part whatsoever. I knew this because I'd developed trust issues with MTN ever since the first theft which I had initially dismissed as a mistake on their side; so I regularly checked my airtime balance to make sure I knew my position.</p> <p>Anyway, my Data Bundle had reached 200MB (An hour ago it was 250MB with R55 firmly intact) and it was at that moment when I noticed my airtime had dropped to R10... I just stared at the message. R10? HOW THE HELL IS THAT POSSIBLE WITHIN AN HOUR WHEN I STILL HAD DATA LEFT? I'm not subsribed to anything! I'm not on contract! I didn't make any calls or SMSs to anyone! How dare you think you can actually get away with this? Absolute Bull! </p> <p>But wait, it doesn't even end there! I've had this happen to me before and when I called your Centre, I was told that since I'm using an Android phone then my applications might be the cause (along with other, plausible ideas). NOW, however, it is clear as day that MTN is actually *****ing from me! I disabled ALL my apps from using my airtime without my knowledge; I even monitor the BACKGROUND apps. Oh hell, they take DATA not AIRTIME. What excuse are you going to throw at me this time?</p> <p>I have had enough with your network. I have mild complaints about your Call Centre, but once you start *****ing from your own customers, then you've crossed a line, a very thin one.</p> <p>I'm so mad at you people right now. You owe me R55. I want my money immediately! You have no right to keep doing this to me or anyone else!</p> <p>I wish I could have taken photagraphic proof of the hour that I finally had enough of your traitorous dishonesty and misleading slide-of-hand tactics, just so I could at least prepare more. You have no idea how furious you've made me over the years.</p> <p>I'm not taking any of this **** anymore, you hear me? You. Owe. Me. And you better pay up!</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent to the pre-paid division to assist with a call back to resolve usage dispute. A call back will be done during the course of today to complete.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent to the pre-paid division to assist with a call back to resolve usage dispute. A call back will be done during the course of today to complete.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent to the pre-paid division to assist with a call back to resolve usage dispute. A call back will be done during the course of today to complete.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent to the pre-paid division to assist with a call back to resolve usage dispute. A call back will be done during the course of today to complete.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent to the pre-paid division to assist with a call back to resolve usage dispute. A call back will be done during the course of today to complete.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent to the pre-paid division to assist with a call back to resolve usage dispute. A call back will be done during the course of today to complete.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
