LOST PHONE INSURANCE CLAIM REGRET

I took out a contract from MTN with insurance and unfortunately lost my phone over 2 months ago. i filled out a claim form which i had filled in the wrong imei number on, theres 2 on the box which was corrected telephonically with the insurance agent after the mtn customer agent told me what my mistake was. i assumed all will go smoothly only to be given the run around again that mtn insurance still needs a contract summary which for some reason both mtn and the i store are unable to provide me with. Its extremely frustrating that mtn insurance told me after we picking up my mistake that every thing was fine, they now go back and create more unneccersary issues DONT EVEN BOTHER TAKING INSURANCE WITH THEM