Lost phone claim

ON THE 12TH OF JANUARY 2016 I LOST MY PHONE IN A TAXI ON MY WAY HOME. I WENT TO THE NEAREST MTN STORE IN PROTEA GARDENS TO REPORT I HAVE LOST MY CELLPHONE I WAS ADVISED TO GO TO THE POLICE STATION TO OPEN A CASE AND BRING THE CASE NUMBER SO THEY CAN SUBMIT A CLAIM TO THEIR INSURANCE DEPARTMENT AND AFTER THAT THE LADY TOLD SHE HAS SUBMITTED THE REQUIRED DOCUMENTS UP TO NOW I HAVE NEVER BEEN CALLED BY ANYONE TO UPDATE ME ON THE CLAIM I SENT SO MANY EMAILS TO THEIR INSURANCE COMPANY BUT TO NO AVAIL .I'VE BEEN TO THE STORE TWICE TO DO A SIM SWOP BUT I WAS TOLD IF I MAKE A SIM SWOP IT WILL CONTRADICT MY CLAIM BUT FOR NOW I DONT HAVE A PHONE OR A SIM CARD AND I'VE USED MY MTN NUMBER ON THE CV SINCE I'M BUSY APPLYING FOR JOBS I AM MISSING OUT ON A LOT OF THINGS EVERYTIME I CALL THE INSURANCE DEPT MY AIRTIME GETS FINISHED BECAUSE YOU ONLY GET THROUGH TO THEIR BACKROUND MUSIC FOR ABOUT 45 MINUTES OR SO THEY DONT CARE ABOUT THEIR CUSTOMERS BUT IF YOU HAD NOT PAID THEY QUICK TO CUT YOU OFF THEIR SERVICES.