GM
Gift M
1 reviews | Active since Feb 2014
23 Jun 2015, 13:18
lost phone, branch out of sim card for sim swap
Went to the branch to report a ****** contract phone but they couldnt help me because people were on strike. couldnt even do a sim swap as they say they dont have sim card and im going to forfeit a gig of data month end.
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Replies (1)
MTN South Africa's replyOfficial
26 Jun 2015, 14:05Hello Mad0nsela,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We could not get hold of you on the cell phone number provided. Please contact us on 808 so we can verify your details. Alternatively you can go to any MTN service centre to do a sim swap.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Senzo
USD REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We could not get hold of you on the cell phone number provided. Please contact us on 808 so we can verify your details. Alternatively you can go to any MTN service centre to do a sim swap.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Senzo
USD REQ:***
MTN South Africa's reply26 Jun 2015, 14:05
Official
Hello Mad0nsela,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We could not get hold of you on the cell phone number provided. Please contact us on 808 so we can verify your details. Alternatively you can go to any MTN service centre to do a sim swap.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Senzo
USD REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We could not get hold of you on the cell phone number provided. Please contact us on 808 so we can verify your details. Alternatively you can go to any MTN service centre to do a sim swap.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Senzo
USD REQ:***