TM
THABISO M

1 reviews | Active since Jul 2017

04 Jul 2017, 15:57

lost phone,

<p>My phone got lost, I then called MNT to suspend my phone which they assisted me and put a claim with pinnacle market, its an isurance company for Mtn. And gave them the info they needed from me, however they advice me that my claim has been declined, ( reason being that my phone was in the vehicle on the seat and anybody could have taken it.), which to me its unfare because i never gave anyone access to my phone and the insurance company is being taking from pilar to post, the said part is im paying them each and every month, and ( For the past ten years I have been with Mtn i never claimed anything , this was just one of the unforseen circumstances) Im dissapointed with Mtn and its underwiritten insurer</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply04 Jul 2017, 21:47
Official

Thank you for your post.

We apologize for any inconvenience incurred.

We do not have any access to Pinnacle insurance systems and cannot assist with resolution to the complaint.

The complaint has been sent to Pinnacle insurance for further assistance and feedback.

Kind Regards,

Alice van der Merwe

Best regards,