LM
Lucia M
1 reviews | Active since Nov 2017
29 Nov 2017, 06:52
LOST PHABLET
I took my phablet in for repairs on 29 Septemner 2017 as the battery no longer charged. I took it to MTN PROTEA GARDENS MALL SOWETO. I've been to the shop dozen times after the 6 weeks it was supposed to be back and I am still without my device. I have asked that I be compensated with an I-phone as I have suffered immensely while my device has been LOST by the MTN shop. My five year old son used to play games on it and he asks for it daily. Its only fair that the shop and MTN give me a better device to say "WE'RE SORRY"!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
29 Nov 2017, 18:38Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to protea gardens Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply29 Nov 2017, 18:38
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to protea gardens Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,