AS
Anthony S
1 reviews | Active since Feb 2015
10 Oct 2017, 14:22
Lost payment
i have posted a complaint about MTN before on Hello Peter and they responded back but with a phoney response number that we have been trying to send messages to all the time but with no response. i communicated with MTN several times but yet they do not seem to understand the situation. on the 5th of July 2017 i paid R550.00 into the MTN account with a description of Emile and the benificiary Emila. we went to MTN several times in the Rustenburg mall on the 17th 0f July 2017 and explained the situation to them whereby they sent an email to MTN head officewith ref.no: ********** for Mr. C.E.Oberholzer, cellphone no: ********** 219. MTN responded that the they were going to block the number due to no payment whereby we went to ABSA in july and paid AGAIN R550.00. MTN said to me that the issue has been resolved in September but what about the 1ST PAYMENT WE MADE on 5th July 2017. now i received a email that they do not deal with a 3rd party which i understand bu I made the payment and i want to know where my money went to, that's all i need to know and they do not seem to grasp it that 2 PAYMENTS were made in July. all i want to know is where is my payment is that so difficult to grasp.
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MTN South Africa's replyOfficial
10 Oct 2017, 14:57Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time on line confirming Mr Charl Emilio Oberholzer account details
Kindly be advised that the lost payment done on the 5th of July has been allocated to the account, all payments done has been received. The account is not in arrears, the account is in credit with R -61.78 and line will not be suspended.
The invoice for October is not as yet finalised This invoice will only be finalized on the 13th at midnight and allocated to the account 3 days after .
Once the client received the invoice he needs to distract the credit of R61.78 and only pay the difference.
I will send to the account holder the report that will reflect all the payments and credit.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply10 Oct 2017, 14:57
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time on line confirming Mr Charl Emilio Oberholzer account details
Kindly be advised that the lost payment done on the 5th of July has been allocated to the account, all payments done has been received. The account is not in arrears, the account is in credit with R -61.78 and line will not be suspended.
The invoice for October is not as yet finalised This invoice will only be finalized on the 13th at midnight and allocated to the account 3 days after .
Once the client received the invoice he needs to distract the credit of R61.78 and only pay the difference.
I will send to the account holder the report that will reflect all the payments and credit.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,