CN
Cynthia N
1 reviews | Active since Jul 2015
23 Aug 2016, 06:00
lost minutes
<p>I lost almost 300 minutes because I was not using them. I am glad my contract is about expire, I am done with MTN. It was never communicated when I called them they said they sent a message to every customer which they assumed we got. Calling does not help, they are so useless. I will be engaging with Ombudsman</p>
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MTN South Africa's replyOfficial
25 Aug 2016, 14:59Good Day Cynthia
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised Data and minutes will only carry over for 2 months, SMS cannot be carried over. Please note that this is a business decision and MTN reserves the right to review and update pricing.
In accordance with the terms and conditions of MTN’s post-paid subscriber agreement MTN has given its customers sufficient notice in line with the requirements set out in the Consumer Protection Act prior to effecting the changes.
All affected customers were provided with notice prior to the changes coming into effect, SMS were sent out from the 1st of July 2016 to provide customers with notice as prescribe.
Please visit www.mtn.co.za for the terms and conditions
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
MTN South Africa's reply25 Aug 2016, 14:59
Official
Good Day Cynthia
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised Data and minutes will only carry over for 2 months, SMS cannot be carried over. Please note that this is a business decision and MTN reserves the right to review and update pricing.
In accordance with the terms and conditions of MTN’s post-paid subscriber agreement MTN has given its customers sufficient notice in line with the requirements set out in the Consumer Protection Act prior to effecting the changes.
All affected customers were provided with notice prior to the changes coming into effect, SMS were sent out from the 1st of July 2016 to provide customers with notice as prescribe.
Please visit www.mtn.co.za for the terms and conditions
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,