LOST I PHONE 5

Hi<br> I have a contract and I Phone Insurance with MTN for a long time and now i have claimed in my lost I Phone 5 to them three weeks ago and they not helping.<br> i have their call call centre and submitted my Affidavit and the claim form that they sent to me but none of them are helpful.I m really ****ed of by the fact that, i need a phone urgetly and their arent responding to the emails that i sent to their customers service department and Insurance.<br> <br> MTN is *** company, i dont see myself continuing with them any more.