mVDW
matthys V D Westhuizen
1 reviews | Active since Aug 2015
14 Jan 2016, 16:05
lost device
Mtn direct called me to today to tell me that a device that was sent in for a warranty assessment that was approved has been lost and until they find it they cannot sent me a new device so because they messed up me the client have to pay for a device that are lost mtn direct has the worst customer service can even get someone or a supervisor or a manager to help
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
15 Jan 2016, 16:01Hello matthysvdw,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to MTN Direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to MTN Direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply15 Jan 2016, 16:01
Official
Hello matthysvdw,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to MTN Direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to MTN Direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,