Lost data and airtime

I requested an URL report for 30 November 2017. I loaded 2GB of data and R180 airtime just before 7 in the morning and just a couple of minutes later it gone. I never even had access to it.

I called the call center that evening and was told, I used the data...thats it. I phoned back and was then told that they will investigate as it doesn't look right. 2 or 3 days later I went into MTN N1 City - they couldn't help me - I had to call the call centre from the store. They instructed us to request the report. We did this at the store. My ID was emailed by the clerk and so I waited.

14 December after several follow ups, I had to request the report again. I was sent several emails about my statement, but no report.

The report arrived on 4 January and no normal person would understand it, cause it is an excel filled with numbers. I for an appointment to be arranged so someone can explain the it to me. I followed up on 9 January - no feedback In addition to this horrible service I have received countless calls to upgrade!! Really, all I want to do is cancel at this point, but if I do, I will be held responsible for all costs including airtime and data, which I wont have any access to??!! I mentioned the fact that I want to cancel to the consultants who are calling me for upgrades, the one's response was..."Good Luck", where after, he put the phone down in my ear.. After years of being an MTN client (since cellphones were invented) I have grown to despise MTN during the last couple of month. I have spoken to dozens of employees and not 1 person has been of real help to me.