ZM
Zanoxolo M
1 reviews | Active since Oct 2012
04 Aug 2015, 11:00
lost data
I bought 1GB on the 27th July around 2pm on the 28th I check in the morning I had 1.97GB.. I checked my emails typed something that I needed to send. When I tried sending my data was gone I checked my downloads and I'd I had any auto upgrades.. I had non. I then called MTN they told me to wait 3 hours.. After speaking to 4 consultants I was told to go to a branch. The consultant said it was funny that the system didn't show what was done.I after couple of calls he made he gave me a Req no. I followed up with a call and I was told he logged it wrong and now am given another one to follow up after 24hrs.. I am livid as I need my data I am currently using my laptop for an important project.
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MTN South Africa's replyOfficial
19 Aug 2015, 09:40Hello Jabulani C1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the query has been validated by the technical support team, it shows that the 1GB data bundle was used up on internet connections and downloads. Please also avoid having multiple pages opened.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the query has been validated by the technical support team, it shows that the 1GB data bundle was used up on internet connections and downloads. Please also avoid having multiple pages opened.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply19 Aug 2015, 09:40
Official
Hello Jabulani C1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the query has been validated by the technical support team, it shows that the 1GB data bundle was used up on internet connections and downloads. Please also avoid having multiple pages opened.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the query has been validated by the technical support team, it shows that the 1GB data bundle was used up on internet connections and downloads. Please also avoid having multiple pages opened.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,