1 reviews | Active since Jun 2016
Lost almost 2G prepaid data when i signed up for new contract
<p>On the 31 May 2016 i bought a 1G data for R160 and got a 1G data free as usual.On the 3 June I went to the Riverside Boulevard MTN to upgrade to a new contract to qualify for the R99 6G promotion.As I got home I saw the remaining datà i had left was gone.I phoned MTN customer care,the lady told me that i forfitted the prepaid data,and that she can see on the system that i loaded the R160 and bought the data bundle,and that the consultant Zandre de Goede should have told me beforehand that i will lose the remaining data.</p> <p>I have 4 contracts that are due for a upgrade as I have been a customer with MTN for 20 + years, and if this matter isnt resolved I will be forced to change to one of the other mobile providers.Im truely disappointed in MTN for this,nobody has R160 to just through in the water like this!!!!!</p>
Good Day Pieter Veldman,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience caused. We investigated your account and were unable to find the 1GB data bundle being loaded on the 31, we also could not find the cancellation of the bundle when your package was migrated after an upgrade even thou we noticed that you had airtime prior to the migration. Kindly note that we have logged a request for further investigations with our Network department.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Good Day Pieter Veldman,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience caused. We investigated your account and were unable to find the 1GB data bundle being loaded on the 31, we also could not find the cancellation of the bundle when your package was migrated after an upgrade even thou we noticed that you had airtime prior to the migration. Kindly note that we have logged a request for further investigations with our Network department.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Its almost 2 weeks later and still this matter isnt resolved!!!!!!!!!!!Promises Promises?????They said the investigation would take at most 48hours,its been 2 weeks already
Its almost 2 weeks later and still this matter isnt resolved!!!!!!!!!!!Promises Promises?????They said the investigation would take at most 48hours,its been 2 weeks already