CA
Celeste A
1 reviews | Active since Nov 2015
11 Nov 2015, 18:16
lost Airtime Data SMS etc Upgrade not carried out!
25 Sep. 2015 I was contacted by a lady at Velocity -some division of MTN and she requested to do my upgrade on my contact i said it is fine but as long as the upgrade is only effective at the end Oct.2015 as i had just been \top up"on my existing contract and did not want to lose the Airtime data etc. she confirmed this to me more than once that it will be effective end Oct. 2015 only"
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MTN South Africa's replyOfficial
12 Nov 2015, 18:17Hello Cele*****exander,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply12 Nov 2015, 18:17
Official
Hello Cele*****exander,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***