1 reviews | Active since Nov 2010
"Lost" airtime, data and sms' on upgrade.
I upgraded my cell contract at the beginning of July and during the this upgrade they did not carry over my accumulated minutes, data and sms' . After my first visit to the local store R100-00 airtime was adjusted on my account. I have called into my local MTN store on a weekly basis , sent emails repeatedly and all I am told is that they have queried this problem and also after all the visits have escalated the problem.. yesterday I was advised this resolution could take up to 6 months if they cannot find the information... surely this is information readily available on their server at time of upgrade ?
Good day Debi
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Good day Debi
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team