Lost Airtime

I lost airtime worth R170 in batches of 130 and 40 around the 26 of January 2016. I called the customer service to log my query and i was informed that my airtime was depleted due to data usage. I found this to be absurd since i had a data bundle running and after i had in fact lost the airtime the data bundle continued to run for a few more days. I asked for an explanation on how i deplete from rand value airtime when i have a bundle running and i am still to get feedback over the last 4 weeks or so. i seem to be starting the process over again every time i call your help desk and every other agent tells me that there is nothing on the system to that effect. i have been promised by your customer service supervisors that they would call back with answers but so far of the 3 i remember to have promised NOONE ever did. i am put on hold for over 20 minutes and it appears to me as though there is no will to resolve the matter from MTN. Perhaps my contract is too cheap for your attention. At this point i do not need an apology which you have become good at giving but rather a timeout answer to the problem in question.<br> <br>