LOST AIRTIME
I cant even begin to describe my frustration with MTN!!!everytime i load airtime,it disappears, i have called customer service, went to the shop, im not getting help. im told i might be subscribed to games and whatever,it will be cancelled after 24 hours and nothing happens. i have had this problem since July and frankly i have given up on this network. I cant wait for my contract to end!!! its one problem after the other. no joy whatsoever.
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MTN South Africa's replyOfficial
10 Oct 2017, 21:46Thank you for your post.
We sincere apologized for any inconvenience incurred.
MTN has sent the request already to them to remove your details from their system.
Please note we have sent a request to unsubscribe you. Your unsubscribe has been logged as #905295. You are currently subscribed to Exact Mobile. Please call *** to query a refund.
Kindly note that you are unfortunately liable for this service as .co.za.co. Also note that we do not have agreements with these companies as the billing solely gets traced back to the fact that you have registered for the service with your MTN number.
Content Charge is a commercial SMS by a company with the intention of selling you a product or service. Once you subscribe or reply to any of these you get charged for the information you receive from them. The content providers charge us for the content you purchase and we pass the charges onto you. The registration thereof is completely voluntary. Any proof of subscription or refund is provided by the content provider directly to you.
Kindly note that the content providers charge us for the Content you purchase on the internet and we pass the charges onto you. These charges will either be added to your next invoice or will be deducted from your Pre-Paid Balance or contract .
Please note we have sent a request to unsubscribe you. Your unsubscribe has been logged as #***.
Kindly be advised your airtime/ minutes is disappearing due to content service used. The content service is Mira Networks (***ylekker).
Please contact the Content provider for further assistance via email : *** or contact number ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply10 Oct 2017, 21:46
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
MTN has sent the request already to them to remove your details from their system.
Please note we have sent a request to unsubscribe you. Your unsubscribe has been logged as #905295. You are currently subscribed to Exact Mobile. Please call *** to query a refund.
Kindly note that you are unfortunately liable for this service as .co.za.co. Also note that we do not have agreements with these companies as the billing solely gets traced back to the fact that you have registered for the service with your MTN number.
Content Charge is a commercial SMS by a company with the intention of selling you a product or service. Once you subscribe or reply to any of these you get charged for the information you receive from them. The content providers charge us for the content you purchase and we pass the charges onto you. The registration thereof is completely voluntary. Any proof of subscription or refund is provided by the content provider directly to you.
Kindly note that the content providers charge us for the Content you purchase on the internet and we pass the charges onto you. These charges will either be added to your next invoice or will be deducted from your Pre-Paid Balance or contract .
Please note we have sent a request to unsubscribe you. Your unsubscribe has been logged as #***.
Kindly be advised your airtime/ minutes is disappearing due to content service used. The content service is Mira Networks (***ylekker).
Please contact the Content provider for further assistance via email : *** or contact number ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,