CM
Carlo M.
1 reviews | Active since Jul 2019
15 Jul 2019, 13:51
Lost 50 minutes voice time
Hellopeter, I hope you're well? I have a 350 minute contact, I keep track of usage with an offline app. Suddenly at 300 minutes of usage today I no longer have a voice bundle. The operators says I need to recharge and lodge an objection with itemized billing next month as reports are a month behind.
I've lost 50 minutes of voice calls... This feels hurtful and I find it unfair. Please do something to help ? I'd appreciate understanding how to resolve this. Attached are my records.
I wish you well, kindly take care, and I look forward to a response.
Yours Truly, Carlo M.
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Replies (1)CM
Carlo M.'s updateReviewer Update
17 Jul 2019, 16:51Hello Jessica,
Thank you for the speedy follow up,
I'm impressed by the service.
I appreciate you recommending the MTN app to track usage,
and I understand that my records may not be comprehensive.
I value the patience and the assitance.
Kindly take care, I wish you well.
Carlo.
Thank you for the speedy follow up,
I'm impressed by the service.
I appreciate you recommending the MTN app to track usage,
and I understand that my records may not be comprehensive.
I value the patience and the assitance.
Kindly take care, I wish you well.
Carlo.
CM
Carlo M.'s update17 Jul 2019, 16:51
Reviewer Update
Hello Jessica,
Thank you for the speedy follow up,
I'm impressed by the service.
I appreciate you recommending the MTN app to track usage,
and I understand that my records may not be comprehensive.
I value the patience and the assitance.
Kindly take care, I wish you well.
Carlo.
Thank you for the speedy follow up,
I'm impressed by the service.
I appreciate you recommending the MTN app to track usage,
and I understand that my records may not be comprehensive.
I value the patience and the assitance.
Kindly take care, I wish you well.
Carlo.