bF
berni F
1 reviews | Active since May 2017
11 May 2017, 14:25
LOST
<p>Ive had a contract with mtn 10 years ago, in that time I got unemployed but sadly never ended my contract. In the time I also stopped using the simcard completely. Im sure theres records of that to show it. Mtn phoned me and told me im R7000 in arrears ALTHOUGH IVE STOPPED USING THAT SIM CARD. IS IT POSSIBLE THAT THEY COULDVE CHARGED ME ALL THESE YEARS WITHOUT EVEN USING IT? Now im handed over, I just want statements to show me how they got to that amount, but no one can help me. Ive contacted their legal department the line is always engaged, one day i got through and they promised to phone me back, they never did. I feel **********.</p>
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
11 May 2017, 22:47Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with contract account number or your ID number in order for us to be in a position to investigate and resolve your query accordingly.
warm regards
mike
Complaints Management Team
Reference Number: ***4
Best regards,
MTN South Africa's reply11 May 2017, 22:47
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with contract account number or your ID number in order for us to be in a position to investigate and resolve your query accordingly.
warm regards
mike
Complaints Management Team
Reference Number: ***4
Best regards,
bF
berni F's updateReviewer Update
12 May 2017, 13:30********** 071082 thank you for getting back to me.
bF
berni F's update12 May 2017, 13:30
Reviewer Update
********** 071082 thank you for getting back to me.
bF
berni F's updateReviewer Update
12 May 2017, 13:32bernardine fredericks (***)
bF
berni F's update12 May 2017, 13:32
Reviewer Update
bernardine fredericks (***)