WS
Willem S
1 reviews | Active since Jul 2011
19 Feb 2016, 10:01
LOST 2 GB OF DATA
For two days I could not get onto the internet. If I tried to connect, it would just drop the connection without giving any error message. Eventually when I managed to get into it yesterday I discovered that my available data had dropped from 2.9 GB to 900MB.<br> <br> I have sent two e-mails to MTN to enquire, both e-mails were read but I do not get ANY response on my query.<br> <br> I demand that my data be reset to 2.9GB and that I be compensated for the two days that I could not use the internet. My MTN Simcard number for my data access is ***.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
23 Feb 2016, 08:14Hello WJSwan,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly specify the dates for the data lost.
As per the system you have 2.67 GB left.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly specify the dates for the data lost.
As per the system you have 2.67 GB left.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply23 Feb 2016, 08:14
Official
Hello WJSwan,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly specify the dates for the data lost.
As per the system you have 2.67 GB left.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly specify the dates for the data lost.
As per the system you have 2.67 GB left.
Kind Regards,
Alice van der Merwe
***
