1 reviews | Active since Dec 2015
Loss of income due to no phone over Christmas
I was called by Voltex (3rd party company used by MTN) informing that I am due for an upgrade and that I don't need to go into the store as they can process it while I'm on the phone.... Which I did. I then asked WHEN will I be getting the PHONE... as I will b needing it before Christmas. <br> ON THE 24/12/2015 I STILL HAVEN'T RECEIVED THE PHONE... So I went Into Mtn Zevenwacht where I was help by Rory and Alicia... Who tried to assist to get this sorted. Just to find out that the courier services hasn't even picked up the phone yet... Meaning I now had to wait another week, to get my phone. The store unfortunately couldn't reverse the process as it has passed the 7 day deadline. <br> I've currently loss business... Due to this incident and I had no phone for CHRISTMAS. This must have been the worst Christmas ever all because of MTN. And will never be using that service again.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***