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EsmeOOS O
1 reviews | Active since Oct 2015
23 Oct 2015, 13:38
loss of data and airtime
hi<br> i also just \lost"my airtime and data that i had left and i am being billed for calls and data usage additionally. i have a wifi bundle with another provider that i use when i want to download or do updates or activate my emails etc. i monitor my phone data and airtime usage closely to not use more than what is allocated"
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MTN South Africa's replyOfficial
27 Oct 2015, 15:15Hello EsmeOOS,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
In order for our Billing Department to investigate your airtime and data bundle depletion, we will need to log a request after the 7th of November 2015 when your unbilled invoice has been finalized.
We will suggest that you make contact with us after the 7th of November 2015 and you can do so by logging onto our live chat service. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
In order for our Billing Department to investigate your airtime and data bundle depletion, we will need to log a request after the 7th of November 2015 when your unbilled invoice has been finalized.
We will suggest that you make contact with us after the 7th of November 2015 and you can do so by logging onto our live chat service. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply27 Oct 2015, 15:15
Official
Hello EsmeOOS,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
In order for our Billing Department to investigate your airtime and data bundle depletion, we will need to log a request after the 7th of November 2015 when your unbilled invoice has been finalized.
We will suggest that you make contact with us after the 7th of November 2015 and you can do so by logging onto our live chat service. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
In order for our Billing Department to investigate your airtime and data bundle depletion, we will need to log a request after the 7th of November 2015 when your unbilled invoice has been finalized.
We will suggest that you make contact with us after the 7th of November 2015 and you can do so by logging onto our live chat service. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***