nM
nonto M
1 reviews | Active since May 2015
11 May 2015, 10:40
LOSS OF AIRTIME, INVESTIGATION OUTCOME NOT QUICK
As an MTN subscriber I loaded R30 & R10 airtime vouchers on 10 May. I only used it for internet (Facebook and Whatsapp), but within that day all of it was gone yet when I check I have no content subscription. I phoned today and the lady tried to check and couldnt find why my airtime was getting chowed. <br> <br> She referred my matter to their Technicians which she said will take 3 to 7 DAYS before they can find out!!! <br> This is grossly unfair as i need to load airtime NOW.<br> I took another risk and loaded R5, got to the internet a few minutes and it also was chowed. Now must I wait for 7 days or port my number to another subscriber?
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Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 10:19Hello matumisang,
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved
The charges you have incurred were due to Internet usage, this is also because you are using a smart phone which sometimes needs to update software.
To insure that your handset request confirmation before updating software kindly follow these steps:
Settings
more
about device
software update
untick all under auto updates
Regards
MTN
REQ:***
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved
The charges you have incurred were due to Internet usage, this is also because you are using a smart phone which sometimes needs to update software.
To insure that your handset request confirmation before updating software kindly follow these steps:
Settings
more
about device
software update
untick all under auto updates
Regards
MTN
REQ:***
MTN South Africa's reply13 May 2015, 10:19
Official
Hello matumisang,
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved
The charges you have incurred were due to Internet usage, this is also because you are using a smart phone which sometimes needs to update software.
To insure that your handset request confirmation before updating software kindly follow these steps:
Settings
more
about device
software update
untick all under auto updates
Regards
MTN
REQ:***
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved
The charges you have incurred were due to Internet usage, this is also because you are using a smart phone which sometimes needs to update software.
To insure that your handset request confirmation before updating software kindly follow these steps:
Settings
more
about device
software update
untick all under auto updates
Regards
MTN
REQ:***