1 reviews | Active since Mar 2009
losing memories because of MTN delay in insurance claims-MTNLF***
<p>It has been a month since i have since the claims forms. Just to find out that you are changing service providers which has now delayed my claim even further. I was send an email from your central box asking for my address just to find out that it was never received. When calling the call centre i was told by Jabu that i send it to the wrong email, like it was my fault. I was reassured on Thursday 15 December that I will get it on Monday as i explained its my last day at work. It it 3:45pm and im still waiting and now to be told by Brian that im only getting it on Wednesday. This is unacceptable service and this has now caused me to look at moving Mobile services</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***