Losing Customers...

Went to the MTN store in Sandton City last night. I have a faulty iPhone 7 Plus. When I walked in there were two women behind the counter chatting. I walked up to the counter and waited. Eventually one of them said to me "either one" meaning I could talk to either one. No greeting, no nothing. Great start. I explained my problem. They looked me up on the system and advised me that the phone is older than 6 months and I needed to take the phone to the MTN technical centre in Midrand. Excuse me?? I must take the phone with the charger and proof of purchase to the technical centre in Midrand. Really??? I have been a loyal MTN customer since cell phones arrived in this country and I must now be inconvenienced because I have a faulty handset still within its first year of warranty. Really MTN?? Is this the (lack of) service you are now offering your loyal customers?? When I was told this little gem of information, I was flabbergasted. The two women could see my agitation and from that moment I was just given attitude. I picked up my phone to leave the store. Asked one of the women what her name is and was told with further attitude that her name is Sharlene, if I recall correctly. I then left the store, went upstairs to the iStore where I was helped with a smiling face and a willingness to assist. Forget it MTN. As soon as I can get out of my contract I will be porting my number to another network that will actually appreciate my business. In fact, don't even bother apologizing. Let me out of my contract now, with no penalties or fees and we can call it quits today. Had enough of bad service and attitude in this country, and now from a company that over the years has made a LOT of money from me!!