JM
Jeanette M
1 reviews | Active since Jul 2010
25 Jun 2015, 10:55
loosing my data and airtime
I have a contract with mtn. I have top up whereby they give 1.1GB every month and 100 minutes everymonth. I phone mtn because this morning , because i have been noticing that everytime I put airtime on my phone it dissapear. Yesterday I bought airtime for R10 and R3 of it I used to put 20MB of data and I was left with R7 and I closed my data ,the whole night. Before I went to bed I checked my airtime was still there as R7. But early this morning when I checked the balance It had R0.00 . <br> <br> Really ever since they were on strike , i have been noticing that I have been loosing airtime. I phone mtn but Im really not happy they cant help me.<br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
07 Jul 2015, 21:44Hello jeanettem,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
Please ensure that your applications have been closed. Some applications have the ability to run simultaneously of they have not been closed. Also ensure that Auto Updates are turned off.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
Please ensure that your applications have been closed. Some applications have the ability to run simultaneously of they have not been closed. Also ensure that Auto Updates are turned off.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
MTN South Africa's reply07 Jul 2015, 21:44
Official
Hello jeanettem,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
Please ensure that your applications have been closed. Some applications have the ability to run simultaneously of they have not been closed. Also ensure that Auto Updates are turned off.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
Please ensure that your applications have been closed. Some applications have the ability to run simultaneously of they have not been closed. Also ensure that Auto Updates are turned off.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***