JJ
Jorge J
1 reviews | Active since Jul 2015
06 Jul 2015, 20:45
Loosing Credit on account
My contract is expiring, currently have a credit of R6300.Was informed that i could use the credit as i desired but the the Branch informed me a week latter that the agreement has changed and that i will have to use the credits within 60 days effective on 4 July but i signed my contract August in 2013. I belive i should be exempted from this revised conditon. Very unhappy with MTN. Have had contracts with MTN for over 23 years and my contract is one of the best which is costing me R1500 monthly. VERY DISAPPOINTED WITH MTN.
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Replies (1)
MTN South Africa's replyOfficial
28 Jul 2015, 16:12Hello welmajardim,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. For more information you may visit www.mtn.co.za for the updated pricing, product info and T&Cs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. For more information you may visit www.mtn.co.za for the updated pricing, product info and T&Cs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply28 Jul 2015, 16:12
Official
Hello welmajardim,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. For more information you may visit www.mtn.co.za for the updated pricing, product info and T&Cs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. For more information you may visit www.mtn.co.za for the updated pricing, product info and T&Cs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***